Frequently Asked Questions

1. What is BlinkRare?

BlinkRare is an online store that curates unique gifts, creative home gadgets, ambient lights, desk accessories, and rare everyday finds. We focus on products that feel useful, surprising, and gift-worthy.

2. Is BlinkRare a real store?

Yes. BlinkRare is an independent online store. We provide secure checkout, tracked shipping, customer support, and clear after-sales policies to help customers shop with confidence.

3. Where do you ship?

We currently ship to the United States and selected international locations. Available shipping options and fees will be shown at checkout.

4. How long does shipping take?

Most orders are processed within 1–3 business days. Estimated delivery time is usually 7–15 business days after shipment, depending on the destination and product availability.

5. Will I receive a tracking number?

Yes. Once your order has shipped, you will receive tracking information by email. Tracking updates may take 24–72 hours to appear after shipment.

6. How can I track my order?

You can track your order using the tracking number sent to your email. If you need help, please contact our support team with your order number.

7. What payment methods do you accept?

We accept secure payment methods available at checkout, including PayPal and major card payments when available. Your payment information is processed securely.

8. Can I cancel or change my order?

If you need to cancel or change your order, please contact us as soon as possible. Once an order has already been processed or shipped, we may not be able to make changes.

9. What if my item arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. Include your order number and clear photos or videos of the issue so we can help arrange a replacement, refund, or other suitable solution.

10. Do you accept returns?

Yes, eligible items can be returned according to our Return & Refund Policy. Items should be unused and in their original condition when possible. Return requests caused by personal preference require the customer to cover return shipping.

11. How do I contact customer support?

You can contact us by email at haiyuegongchuan@gmail.com. Please include your order number if you are asking about an existing order. Our team usually replies within 24–48 business hours.

12. Are the product photos accurate?

We try our best to show each product clearly through product images, detail photos, and lifestyle scenes. However, slight differences in color or appearance may occur due to lighting, screens, or product batches.

13. Are your products good for gifts?

Yes. Many BlinkRare products are selected because they are fun, surprising, and gift-worthy. They are great for birthdays, holidays, housewarming gifts, office gifts, and everyday surprises.

14. What should I do if I entered the wrong shipping address?

Please contact us immediately after placing the order. If the order has not been processed yet, we will try our best to update the address. Once the package has shipped, we may not be able to change the delivery address.

15. Why did I receive only part of my order?

Some orders may be shipped in separate packages depending on product availability and warehouse location. If this happens, you may receive multiple tracking numbers.

Still need help? Contact us at haiyuegongchuan@gmail.com and our team will be happy to assist you.